CEO's Message
Dear Visitor,
Welcome to Aparna Services.
When Aparna started in 1986, the dream we had was to be a responsive and good service provider while maintaining values, trustworthiness and honesty in our business dealings. We identified these as our core values, and are proud that we have been able to grow while adhering to our chosen path.At Aparna, our philosophy is that these core values signify good business.
When our clients think of the Aparna team, they think of a team that is proud, committed, motivated, competent, empowered, and skilled. This is one of our achievements in the last 34 years that we have been around. We constantly invest in upgrading the skills of our people and empowering them to meet growing business challenges and create value.
Our clients tell us they like our a-la-carte menu of services, which we further customize to provide unique offerings. As a Process Outsourcing Company, we are also committed to extending error-free services to our clients. It is our clients who help us achieve delivery excellence, and we are indebted to them for their investment in us.
Our objective is to foray into different markets – both national and international. This will be achieved both organically and through acquisitions. To begin with we would like to have a Pan Indian presence. In the current year we have inaugurated our third facility at Chennai.
We acknowledge the support we have received through the years from many of our stakeholders, including our customers, our business partners, our employees and their families. We thank them for their interest and unwavering support to us.
I invite you to visit our website often to keep apprised of our progress.
Cordially,
Rakesh B Singhania
President & CEO
rakesh@aparnaudyog.com
Vision & Value
Aparna Group aspires to be recognized as a trusted, reliable, and ethical Service Provider, and a dominant player in our chosen verticals. We recognize that the Process Outsourcing business is primarily a people’s business, and they are key ingredient to our success. We therefore would strive to be a preferred employer.
Quality policy
We are committed to Total Customer Satisfaction by providing quality services conforming to mutually agreed service level agreements (SLA), in the field of warehousing and logistics.
We will do this by applying continual improvement techniques in all processes involved
Company’s values
Every company is guided by certain core values. We subscribe to values and standards of business conduct that we believe are critical to our success. We exercise these core values and standards on a daily basis at our workplace. We believe in ethical work, efficient and effective delivery, trustworthiness, and establishment of long term business relationship with our clients. We conduct our business according to several guiding principles that are inextricably linked with the company’s brand.
Customer Commitment
We develop relationships that make a positive difference in our clients businesses. We work as per pre-defined SLA’s and deliver with speed and agility. We maintain a two way communication with our clients to understand their difficulties and offer solutions.
Quality
We provide error-free services and outstanding products that deliver premium value to our clients. We recognize that quality is an important component which guarantee our growth and leadership position in the markets in which we operate.
Integrity
We maintain absolute and uncompromising standards of integrity in all of our business transactions.
Team spirit and teamwork
We have a very reliable team, which delivers. When our clients think of the Aparna team, they think of Aparna as a team that is proud, committed, motivated, competent, empowered, and skilled. We constantly invest in upgrading the skills of our people and empowering them, thus ensuring a very motivated team.
Respect for People
We value our people, encourage their development and reward their performance.
Sensitivity
We are aware that our people come from diverse backgrounds, and we are sensitive to this and do not discriminate on the basis of caste, creed, religion, economic status or sex. We expect all our officers to consistently display sensitivity to diversity and the principles of affirmative action. We promote the importance of eliminating discriminatory and / or culturally insensitive language or behaviour.
Good Citizenship
We are good corporate citizens in the communities in which we live and operate.
A will to win and can-do attitude
We exhibit a strong will to win in the marketplace and in every aspect of our business.
Equal opportunity
We do not discriminate on the basis of caste, creed, religion, or sex. This is an equal opportunity company.
Protect the environment
We strive to protect the environment and avoid any damage to it.
Security Policy
At Aparna BPO Services, providing security to client’s data is utmost priority, and therefore we have designed our security policy on the following principles:
Confidentiality
Ensuring that information is accessible only to those authorized to have access to the information.
Integrity
Safeguarding the accuracy and completeness of information and processing methods.
Availability
Ensuring that authorized users have access to information and associated assets when required